Writer, Artist, Model

Posts tagged “customer service

Say YES! to the Dress – Quick Shout Out to Nordstrom (NOT SOLICITED) – This might make you cry…

Linked from “Bali Vows Blog” – read my journey here.

I told Matt to wear whatever he wanted to our ceremony. I wanted to marry the man, not the man I told to wear some matching cute outfits that fit the theme. I wanted to marry him, in what he wanted to be married in, and I wanted the same for me. 

Family helped with the trip, but when it came time for me to find a dress I was on a shoe string… I had less than $100 budgeted and not knowing  how much the next steps of surgery where going to cost, etc. I wanted to find something I loved, something that was me! I went to DTLA fashion district, where all the girls bragged about “discount dresses” even “Discount” wedding dresses are still $400-$500 at least.

The week before we left I still hadn’t found anything, I was walking through Nordstrom on the way to my car, and stopped just to dream at the clearance rack, and found exactly what I wanted! On sale for under $100. I tried it on and nice girl at the clearance rack help me with the dress and couple other less than awesome options. I heard two women in the next room ripping into one another about dresses, and this big wedding, then ripping into the nice lady who helped me, and the seamstress. I waited patiently to hop up on the fitting room stage to see my new wedding dress in its full glory, while listening to these women. $400 bridesmaid dress… a country club wedding… the limo…this dress should fit here, or there. We want a discount…we have bought thousands of dollars from Nordstroms… on and on, for seemingly no reason. Finally they left to make their purchase, I stood on the stage alone and wanted to cry, I was so happy to finally find something I could afford, it needed to be altered though… the alterations woman pinned me up quickly, and then gave me the bill for alterations, the rush fees, it was almost as much as the dress… I texted for possibly sewing help, and figured I would make it work.

I had the seamstress unpin me, and then went to check out. The women were STILL arguing on price, yelling at the extremely patient clerk, who did everything she possibly could for them. She got her manager to help and took me over to a new register quickly so she could help get me out of there. She said “what happened to the alterations?” I must have looked how I felt inside. “I can’t afford them today” I said. She looked at me and said “are you okay?” I smiled through trying not to cry and she says “rough day”. I had been dreading surgery all day, holding my mind away from this word cancer and surgery, and at that moment I was overwhelmed. “Rough few weeks, I just found out I have cancer and need surgery, and this is all I can afford”. I couldn’t help but cry and felt extremely embarrassed to be crying in the mall. She asked if I could wait a minute, and I sat in a high backed chair trying to compose myself. She came back with a seamstress and a manger. “We will make this work for you…” and she and her manager did. She pulled some Nordstrom magic and made my wedding dress into MY wedding dress to fit me in time for Bali. Not only did she make it work but she gave me a big hug on the way out.

The day I went to pick up my dress after alterations I received this note attached. That I hope EVERYONE will read, and that #Nordstrom will see and promote this woman for her amazing customer service. She is one in a million. 

 nordstrom